5/25/2023 0 Comments Cleopatra's Secret by Lydia StormCleopatras-Secret then emailed me to please remove the negative review AFTER WHICH they “promise” to refund all my money back in exchange for making the review go away. They do nothing offer free replacement as my review notes. Their response here mentions a no hassle “FREE replacement policy”, and I forwarded them the email chain when I attempted to resolve this with them. UPDATE 6/19/21 The company flagged my review as illegal to have TrustPilot take it offline. HORRIBLE customer service all around, and a shabby product all told. Customer service says that it clearly shows the measurements of the "King" and then they recommended that I ship it back to GERMANY unopened (and it was obviously opened since they had me send pictures numerous times showing how it laid on my bed as well as pics of the ruler measurement) before they would give me an exchange for the correct size (that I would have to pay for). It only lays right on top, just up to the edges of the bed, but doesn't go over the edge like a normal comforter cover. I ordered a King size duvet which does not cover a King size bed. The colors are not nearly as lustrous, I'd say maybe 65% of the super saturated photos on their ad. DO NOT BUY FROM THEM! The photos they post are HIGHLY touched up because what you get is a screen-printed design on the sheet.
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